Effective Date: 9th January 2026
At Wakanda Media, customer satisfaction is very important to us. We aim to provide reliable, high-quality streaming services. However, we understand that certain situations may require a refund request. This Refund Policy outlines the conditions under which refunds may be considered.
1. Eligibility for Refunds
Refunds may be issued only under the following circumstances:
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Technical Issues:
If you experience continuous technical problems that prevent you from using the service, and our support team is unable to resolve the issue within 72 hours. -
Service Not Delivered:
If your subscription is not activated or delivered within the promised timeframe after purchase. -
Billing Errors:
If you were charged incorrectly, billed multiple times, or experienced an accidental overcharge.
2. Non-Refundable Circumstances
Refunds will not be issued under the following conditions:
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Change of mind after subscription activation
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Inability to use the service due to customer-side issues (including unsupported devices, incompatible apps, or poor internet connection)
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Violation of Wakanda Media’s Terms of Use, resulting in account suspension or termination
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Refund requests submitted after the eligible refund period
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Partial usage of the service after activation
3. Refund Request Process
To request a refund:
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Contact our customer support team through the chat bubble on our website within 7 days of your purchase
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Provide your order details, proof of payment, and a clear explanation of the issue
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Allow up to 7 business days for our team to review and respond to your request
Incomplete or unclear requests may delay processing.
4. Refund Method
Approved refunds will be issued using the original payment method used at the time of purchase.
Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
5. Chargebacks
We strongly encourage customers to contact Wakanda Media support before initiating a chargeback with their financial institution.
Unauthorized chargebacks may result in immediate suspension or permanent termination of your Wakanda Media account and services.
6. Contact Information
If you have any questions regarding this Refund Policy, please contact us using the chat bubble available on our website.
By purchasing any Wakanda Media service, you acknowledge and agree to this Refund Policy.
We reserve the right to update or modify this policy at any time. Any changes will be posted on this page.
Thank you for choosing Wakanda Media. We appreciate your trust and are committed to providing a reliable streaming experience.
